Privacy Policy

BalanceFun Privacy Policy

Last updated: 08.05.2025

Introduction

At BalanceFun (“we”, “our” or “the Company”), we are committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, and protect personal information for individuals (“Users”) who book our sessions via ClassForKids or access our services through our website or in person.

Our Legal Basis for Collecting Data

We collect and process your personal information based on:

  • Contractual necessity – to deliver the services you’ve booked.
  • Legitimate interests – to operate, improve, and safeguard our services.
  • Legal obligations – to meet compliance and safeguarding requirements.
  • Consent – especially where special category data (e.g. medical needs) is involved.

By using our services, including through ClassForKids, you consent to the collection and use of your data in accordance with this policy.

What Information We Collect

1. Personal Information

This includes information that can identify an individual, such as:

  • Parent or guardian’s name, email address, phone number
  • Child’s name, date of birth, and relevant health or safety information
  • Emergency contact details
  • Important medical information
  • Booking history and communication preferences

This information is typically provided through our booking partner, ClassForKids. Please refer to their privacy policy for full details on how they handle your data.

How We Use Personal Data

We use the information collected to:

  • Process bookings and deliver our services
  • Ensure participant/attendee and instructor safety and welfare during sessions
  • Communicate updates, confirmations, or urgent notices
  • Comply with legal, safeguarding, or insurance requirements
  • Send occasional service-related marketing (with the option to opt out)

We do not sell or rent your information to third parties.

Your Data Rights (UK GDPR)

You have the right to:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (where appropriate)
  • Object to or restrict processing of your data
  • Withdraw your consent (where consent is the legal basis)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at info@balancefun.co.uk.

Data Retention

We retain personal data only as long as necessary for:

  • Providing our services
  • Fulfilling legal or insurance obligations
  • Resolving disputes or complaints

Medical and safeguarding data may be retained longer, as required by law.

Children’s Privacy

As a children’s activity provider, we take data protection seriously. We collect children’s data only with parental or guardian consent, for the purpose of delivering safe and appropriate training. We do not market to or collect data from children directly.

Marketing Communications

If you opt-in, we may occasionally send you updates or promotions. You can unsubscribe at any time by contacting us directly.

Policy Updates

We may update this Privacy Policy occasionally. Any significant changes will be posted on our website with a new “Last updated” date.

Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

BalanceFun

Email: info@balancefun.co.uk